Subscription & Membership Management

POWERING CUSTOMER ACQUISITION AND RETENTION.

  • INCREASE CUSTOMER RETENTION & LIFETIME VALUE
  • GAIN A SINGLE CUSTOMER VIEW ACROSS CHANNELS
  • ACCESS REAL-TIME REPORTING & PERFORMANCE INSIGHTS
  • IMPROVE PAYMENT MANAGEMENT & CUSTOMER COMMUNICATION
  • CHOOSE BETWEEN SELF-MANAGED OR FULLY MANAGED FULFILMENT SUPPORT

POWERING CUSTOMER ACQUISITION & RETENTION.

WE HELP YOU GROW SUBSCRIPTIONS AND MEMBERSHIPS THROUGH FLEXIBLE MANAGEMENT SERVICES AND INTEGRATED CUSTOMER INSIGHT.

Powered by our proprietary Myriad platform, you gain access to real-time repotting, improved payment management, CRM capabilities and enhanced customer communication tools, all supported through either self-managed or fully managed fulfilment models.

Today’s consumers expect flexible, online access to both print and digital editions. Our direct-to-consumer model delivers exactly that.

TECHNOLOGY THAT SUPPORTS GROWTH

AT THE CENTRE OF OUR SUBSCRIPTION AND MEMBERSHIP SERVICES IS MYRIAD, OUR PROPRIETARY PLATFORM BUILT TO SUPPORT RECURRING REVENUE BUSINESSES.

Myriad combines flexible architecture, integrated payments, fulfilment workflows, CRM functionality and real-time reporting into one scalable solution. Unlike in flexible legacy systems, Myriad adapts around your operational requirements, supporting both issue-based and time-based subscription models alongside webshop, digital and warehouse management integrations.

THE RIGHT SUBSCRIPTION SOLUTION FOR YOUR BUSINESS.

ONE PLATFORM. TWO POWERFUL WAYS TO WORK.

SUBSCRIPTION MANAGEMENT SOFTWARE

Ideal for publishers who prefer to securely manage their own subscriber data in-house.

  • MAXIMISE YOUR REVENUE GROWTH

  • OPTIONAL SELF-HOSTED WEBSITES

  • CUSTOM REPORTS

FULLY MANAGED BUREAU
SERVICE

Designed for publishers who want the convenience of a completely managed, end-to-end solution.

  • STRATEGIC ACCOUNT MANAGEMENT

  • WEBSITES & HOSTING

  • 24/7 CUSTOMER SERVICE CENTRE

KEY SOFTWARE FEATURES

MYRIAD FEATURES ARE FULLY TAILORABLE TO YOUR BUSINESS, PROVIDING THE TOOLS AND FLEXIBILITY TO SUPPORT YOU AT EVERY STAGE, NO MATTER THE SIZE OR COMPLEXITY

Powerful, flexible subscription management at the core of Myriad, supporting all models and enabling you to operate and scale with confidence.

A complete, real-time view of every subscriber, giving your teams instant access to accurate data for faster decisions and better service.

A fully integrated eCommerce shop where customers can purchase products and subscriptions together, including Direct Debit, in one simple basket.

Self-service access allows subscribers to view, manage and renew their subscriptions online quickly, reducing friction and support demand.

One connected platform combining online sales, subscription management and secure payment processing into a seamless, reliable workflow.

A flexible, supported service where InterMedia assists with day-to-day subscription operations while you retain full access to your data.

Manage mail order and non-subscription products through a central database, with dispatch documentation and optional stock control included.

Re-engage your customer base with automated communications and marketing tools designed to deliver ROI and reduce churn.

A powerful and flexible renewals engine designed to improve retention, automate processes and maximise ongoing renewal performance.

Analyse subscriber data to build targeted lists, repo ts, mailings and email campaigns with clarity and measurable results.

Full control over simple and complex Direct Debit schedules, supporting multi-payment plans and dependable automated collections.

Comprehensive GDPR tools with consent tracking, audit logs and configurable purpose management to ensure compliant data handling.

Secure credit and debit card processing, including continuous payment authority, delivered through trusted global payment providers.

Clear financial and performance reporting available on demand or scheduled automatically, providing timely and actionable insight.

Enable instant access to digital content across mobile and desktop devices, ensuring a smooth and consistent subscriber experience.

Manage competitions, entries and associated subscriber data directly within the platform, keeping everything organised and easy to track.

SUBSCRIPTION & MEMBERSHIP MANAGEMENT

POWERED BY INTERMEDIA

Subscription and membership services are delivered by InterMedia, part of the InterGo Group. Through InterMedia’s proprietary software, Myriad, we ensure every stage of your customer journey, from acquisition and subscriptions through to fulfilment, distribution and customer communications, is connected and optimised for performance. We bring expert, market-leading services together for the bene it of our clients. With a wealth of experience in the publishing industry, our one-stop-shop approach embraces the modern media world and offers everything that you need to reach and effectively grow your total audience.

ACCOUNT MANAGEMENT

ACCOUNT MANAGEMENT

Recognised as industry leaders in magazine marketing and distribution, our expert account managers deliver tailored, hands-on support as an extension of your team.

SUBSCRIPTION MARKETING

SUBSCRIPTION MARKETING

We deliver targeted subscription marketing that aligns with your brand and drives audience growth through acquisition and retention.

DATABASE MANAGEMENT

DATABASE MANAGEMENT

Our robust platform manages all subscription types and turns data into actionable insights with detailed reporting.

PAYMENT GATEAWAY

PAYMENT GATEAWAY

Our flexible payment gateway supports all major methods, ensuring smooth, secure transactions for every customer.

CUSTOMER SERVICE CENTRE

CUSTOMER SERVICE CENTRE

Our trained support team offers fast, reliable assistance via phone, email, or online – whenever and however you need it.

MARKETING, REPORTING & INTELLIGENCE

MARKETING, REPORTING & INTELLIGENCE

Access real-time, tailored insights through our client portal or app, supported by expert analysis from your account manager.

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